Data Policy
1. Introduction
This Data Policy explains how NEXAFIN ADVISORY LTD (“we”, “us”, or “our”) collects, uses, stores, and protects personal data when you access or use phaseneon.com (the “Website”).
We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner, in accordance with the UK General Data Protection Regulation (“UK GDPR”), the EU General Data Protection Regulation (“GDPR”), and the Data Protection Act 2018.
By accessing or using the Website, you acknowledge that you have read and understood this Data Policy.
2. Data Controller
For the purposes of applicable data protection laws, NEXAFIN ADVISORY LTD is the data controller responsible for your personal data.
Registered Office:
167–169 Great Portland Street
Fifth Floor
London, United Kingdom
W1W 5PF
Contact Email: assist@phaseneon.com
3. Personal Data We Collect
We may collect and process the following categories of personal data:
Personal identification data, such as your name, email address, and account login credentials, when you register an Account or contact us. Transactional data, including order details, purchase history, and payment status, when you make a purchase on the Website. Technical data, such as IP address, browser type, device information, operating system, and usage data, collected automatically when you interact with the Website. Communication data, including emails or messages you send to us for customer support or inquiries.
We do not intentionally collect special category data, such as information relating to health, political opinions, or religious beliefs.
4. How We Use Your Personal Data
We process personal data only where we have a lawful basis to do so. Your data may be used for the following purposes:
To create and manage your Account, authenticate users, and provide access to account-based features. To process Orders, deliver Digital Products, and manage payments and refunds. To provide customer support, respond to inquiries, and resolve disputes. To maintain the security, integrity, and functionality of the Website, including fraud prevention and system monitoring. To comply with legal obligations, regulatory requirements, and requests from competent authorities.
Where required by law, we will obtain your consent before processing personal data for specific purposes.
5. Legal Bases for Processing
We rely on one or more of the following legal bases when processing your personal data:
Performance of a contract, where processing is necessary to provide the Services and fulfill Orders. Compliance with legal obligations, including accounting, tax, and regulatory requirements. Legitimate interests, such as fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights and freedoms. Consent, where you have expressly provided it, including for certain cookies or optional communications.
6. Payment Information
All payments made through the Website are processed by trusted third-party payment service providers. We do not store or process your credit or debit card details on our servers.
Payment providers may process your personal data independently in accordance with their own privacy policies and applicable regulations.
7. Data Sharing and Third Parties
We may share personal data only where necessary and proportionate, including with:
Payment processors and financial institutions for transaction processing. Email and hosting service providers for Website operation and communications. Technical service providers that support Website functionality, security, and analytics. Regulatory authorities or law enforcement agencies where disclosure is required by law.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
8. International Data Transfers
Some of our service providers may be located outside the United Kingdom or European Economic Area. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to protect your data.
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and regulatory requirements.
Account and transactional data may be retained for several years to comply with tax and financial record-keeping obligations. Technical and usage data is typically retained for shorter periods unless required for security or legal purposes.
10. Your Data Protection Rights
Subject to applicable law, you have the right to request access to your personal data, request correction of inaccurate or incomplete data, request erasure of your data, request restriction of processing, object to processing based on legitimate interests, and request data portability where applicable.
You may exercise these rights by contacting us at assist@phaseneon.com. We may need to verify your identity before responding to a request.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.
11. Cookies and Similar Technologies
The Website uses cookies and similar technologies to ensure proper functionality, enhance user experience, and analyze Website usage.
Cookies are small text files placed on your device when you visit the Website. They may be session cookies (deleted when you close your browser) or persistent cookies (stored for a defined period).
We use strictly necessary cookies required for Website operation, as well as optional analytics or performance cookies. Where required by law, optional cookies are used only with your consent.
12. Managing Cookies
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of the Website.
Where applicable, you may also manage cookie preferences through a cookie consent banner or settings tool provided on the Website.
13. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. These measures include secure servers, access controls, encryption where appropriate, and regular security reviews.
Despite our efforts, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
14. Children’s Privacy
The Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that personal data of a minor has been collected without appropriate consent, we will take steps to delete such data.
15. Changes to This Policy
We may update this Data Policy from time to time to reflect legal, regulatory, or operational changes. Any updates will be posted on the Website and will take effect upon publication.
Your continued use of the Website after changes are posted constitutes acceptance of the updated Policy.
16. Contact Information
If you have questions about this Data Policy or how we handle personal data, please contact:
Email: assist@phaseneon.com
Company: NEXAFIN ADVISORY LTD
Address:
167–169 Great Portland Street
Fifth Floor
London, United Kingdom
W1W 5PF